shipping & returns.
shipping policy
Shipping is charged at a flat rate of R60 for all main areas in South Africa.
​
We do not currently offer international shipping.
​
An email notification will be sent once an order has been handed over to the courier -
an additional notification with tracking number will then be sent by the courier.
​
Deliveries may take 5-10 business days from the date of purchase.
return & exchange policy
If an item is the wrong size, or if you change your mind about your order, you are eligible for a return to exchange it for another item. refunds are only available for faulty or damaged items.
If you would like to submit a return or refund, please email hello@peachthebrand.com
Returns:
Our return policy is valid for 14 days after the date of purchase, after this we will no longer accept refunds or exchanges.
To be eligible for a return, the item must be unused and in its original condition and packaging.
To complete a return, a receipt or proof of purchase is required.
The customer will be required to pay for shipping in order to return the item. shipping on the original item is non-fundable.
If the item is not in its original condition, is damaged or is missing any parts (not including faulty items) only a partial refund will be granted.
Refunds:
You will be notified by email once your returned item is received and inspected.
If the refund is approved, the original form of payment will be reimbursed withing 5 business days.
Sale items:
Sale items are not eligible for refunds.